One of the biggest complaints about customer feedback is that it isn’t actionable. Two simple considerations will set you on a clearer path: Plan for taking action before you even start getting feedback, [...]
So many companies want to stand out for their CX, yet one of the most important interactions of all (asking for and gett...
Potentiate, a global market research agency with a specific focus on human experience, and MirrorWave, a New Zealand-bas...
Never has there been a more important time to listen, understand and respond. We have all gripped up the fact that we ar...