Now more than ever, businesses live and die by the quality of their business relationships. And to truly manage those relationships, they need to be measured and managed in a pragmatic way that improves [...]
In business, feedback management has a reputation for being soft – and for good reason! Leadership teams do not apply the blow torch to their market-facing interventions often enough, to understand [...]
There’s a lot of feedback getting collected in most organisations. The trouble is these feedback streams are separate and disconnected from each other. For example, the marketing team might run a customer-facing [...]
In the second of our four-part series on how to profit from feedback management, we’re talking about how be more externally, or customer, focused. Most leaders want to build a more customer focused organisation. [...]
It is rare that leaders hear the whole truth and nothing but the truth from their key stakeholders – customers, employees or partners. There is a serious risk of being blindsided. Listening and [...]
Improving staff morale and performance to achieve overall business objectives is a key task of any leadership team. Business and Relationship coach, Lisa Hough, shares an idea that gets everyone working [...]
Increasing Key Account (KA) growth and strike rate through relationship development As recently published in the LinkedIn group: Key Account Manager: Best Practice Knowledge Share (with 100,000+ members [...]
Partnering – the two-way approach to getting mutual benefit – needs to be reflected in the way both companies work together. That’s obvious, but to execute on it can be easier said than [...]
So many companies want to stand out for their CX, yet one of the most important interactions of all (asking for and gett...
Potentiate, a global market research agency with a specific focus on human experience, and MirrorWave, a New Zealand-bas...
Never has there been a more important time to listen, understand and respond. We have all gripped up the fact that we ar...