So many companies want to stand out for their CX, yet one of the most important interactions of all (asking for and getting feedback) is an underwhelming experience at best. Find out how to make customer [...]
To get the best out of your customer feedback program you need to have the right approach to customer feedback for your business. 1) What’s the true nature of your customer relationships? The most important [...]
For too many companies, engagement surveys or climate surveys are a pretty meaningless annual routine that’s all about collecting metrics and going through the motions. Employees don’t believe in [...]
Clearly feedback management needs to be different for Strategic Accounts, but how? We recently asked this question to a Key Account Management discussion group – here are our thoughts and we’d [...]
So many companies want to stand out for their CX, yet one of the most important interactions of all (asking for and gett...
Potentiate, a global market research agency with a specific focus on human experience, and MirrorWave, a New Zealand-bas...
Never has there been a more important time to listen, understand and respond. We have all gripped up the fact that we ar...